What is SupportAgent.ai ?
SupportAgent.ai is an AI support agent for Help Scout, designed to help support teams handle customer inquiries more efficiently. It uses OpenAI’s GPT-4 model to automatically draft responses based on previous replies and help docs. With SupportAgent, support teams can get through their queue 70% faster and provide accurate and timely responses to customers.
SupportAgent.ai Key Features:
- AI-generated drafts: SupportAgent.ai can automatically generate draft replies for new customer inquiries.
- Intelligent no-reply: This feature ensures that drafts are only created for tickets that need assistance.
- Filters: Users can choose which tickets should receive a draft reply.
- Tag segmentation: SupportAgent can filter by tags to provide relevant answers to customers.
- Historical replies: The AI learns from previous conversations to improve its responses.
- Help docs: SupportAgent uses help center articles to find answers.
- Multi-language support: The AI can handle multiple languages, including English, French, Spanish, and German.
- Flexible pricing plans: SupportAgent offers different pricing plans for teams of all sizes.
Use Cases:
- Improving response time: With SupportAgent.ai, support teams can quickly draft responses to customer inquiries, reducing response time and improving overall customer satisfaction.
- Efficiently handling high volume of inquiries: SupportAgent can handle a high volume of inquiries, allowing support teams to focus on more complex issues.
- Multilingual support: For businesses with a global customer base, SupportAgent’s multi-language support can help provide timely and accurate responses to customers in their preferred language.
- Streamlining support processes: By automating the drafting process, SupportAgent can help support teams streamline their workflows and increase efficiency.
