What is Hiver AI ?
Hiver AI is an AI sidekick that integrates with Google Workspace to make teams more productive. It offers solutions for customer service, finance, IT, and people operations. With its intuitive email management, collaboration, analytics, and automation features, This tool helps teams work more efficiently and effectively. Its AI bot, Harvey, offers intelligent suggestions for customer conversations and helps agents find the most relevant email templates. The bot also detects and closes non-actionable “Thank You” responses, boosting teams’ productivity and improving performance metrics. Hiver AI is easy to set up and use, and it offers a user-friendly interface and excellent customer service.
Hiver AI Key Features:
- AI bot, Harvey, for intelligent suggestions and “Thank You” response detection
- Email management features, such as canned responses and shared inboxes
- Collaboration tools for teams to work together on customer support emails
- Analytics to track performance metrics and SLA violations
- Automation capabilities to automate repetitive tasks
Use Cases:
- Customer service: This helps teams manage customer queries more efficiently, reducing response time and improving customer satisfaction.
- Finance operations: With this platform, finance teams can collaborate on accounts receivable/payable and manage emails related to financial operations.
- IT operations: Hiver AI offers IT teams a shared inbox solution to handle IT-related inquiries and collaborate on troubleshooting.
- People operations: Hiver’s features can be used by HR teams to manage employee queries, collaborate on hiring processes, and more.
