What is Jochem AI ?
Jochem AI is an internal knowledge assistant for teams, designed to improve knowledge retrieval and management, reduce stress on 2nd line support, and provide operational insights. It is a helpful tool for customer support, with easy integration with Teams or Slack and instant answers for agents. Jochem learns from escalations and incidents, providing suggestions for new and conflicting content and automatically updating the existing knowledge base. It can also be customised with preferences and permissions for different users. This is suitable for any organisation and can be easily integrated with company apps.
Jochem AI Key Features:
- Internal knowledge assistant for teams
- Easy integration with Teams or Slack
- Instant answers for agents
- Learns from escalations and incidents
- Suggestions for new and conflicting content
- Automatically updates existing knowledge base
- Customizable preferences and permissions
- Suitable for any organization
- Can be integrated with company apps
Use Cases:
- Customer support: This tool can assist agents in providing faster and better answers to customer queries, reducing the workload on 2nd line support.
- Knowledge management: With its self-improving knowledge base, Jochem.ai can help organizations manage their knowledge more efficiently.
- Operational insights: By providing insights into time saved, hot topics, and quality of content, Jochem.ai can help organizations improve their customer support processes.
- Custom integrations: The platform can be integrated with various company apps, making it a versatile tool for different use cases.
