What is Dialpad AI ?
Dialpad AI is a proprietary artificial intelligence platform that is integrated into all of the company’s products, including phone systems, video conferencing, and contact centers. It uses automated speech recognition, natural language processing, semantic search, and DialpadGPT (Generative AI) to provide real-time support for sales, customer service, and team collaboration. It is designed to be easy to use, secure, and customizable for different industries and roles.
Dialpad AI Key Features:
- Native across all products: Dialpad is integrated into all of the company’s products, providing real-time support for sales, customer service, and team collaboration.
- Private and secure: This tool is compliant with HIPAA, SOC II, GDPR, and CCPA regulations, ensuring that your data remains private and secure.
- Ai for Everyone: The platform makes Ai@Work accessible to everyone on day one, with no additional setup or training required.
- Automated Speech Recognition (ASR): Transcribes spoken words into written text in real time.
- Natural Language Processing (NLP): Analyzes language for sentiment analysis and classification.
- Semantic Search: Uses NLP to deliver more relevant search results.
- DialpadGPT: Access to proprietary Generative AI that can create new and original content based on large datasets.
Use Cases:
- Sales Center: Dialpad AI can assist sales teams with real-time Ai insights, script adherence tracking, and Ai-generated scorecards to help increase sales.
- Contact Center: For customer service teams, Dialpad AI provides in-the-moment coaching, real-time sentiment monitoring, and Ai-generated CSAT scores for faster issue resolution.
- Collaboration: With Ai Collaboration, the tool offers live transcriptions, message generation, call summaries, and instant recaps to help teams work more efficiently together.
